Refund policy

At Glowsome, we offer a 30-Day Money-Back Guarantee subject to the conditions below.

1. Refund Period

• Refund requests must be submitted within 30 calendar days of delivery.
• Requests received after 30 days will not be accepted.

2. Product Condition

The product does not need to be completely unused.

To qualify for a refund:

• At least 50% of the product must remain.
• The product must be returned in its original container.
• The product must not be damaged, altered, refilled, or tampered with.
• The product must have been used according to the provided instructions.
• Valid proof of purchase and order number are required.

3. Damaged, Wrong or Missing Items

Contact us within 48 hours of delivery if:

• You received the wrong product.
• The product arrived damaged, leaked, or broken.
• An item was missing from your order.

Clear photos or videos of the product, packaging, and shipping label must be provided.

4. Non-Refundable Cases

Refunds will not be approved for:

• Change of mind.
• Ordering the wrong product or quantity.
• Requests submitted after 30 days.
• Products with less than 50% remaining.
• Products that have been emptied, altered, damaged, or tampered with.
• Products purchased from unauthorized sellers.
• Missing proof of purchase.
• Misuse or incorrect storage of the product.

Skincare results may vary from person to person.

5. How to Request a Refund

Contact us through:

Email: info@glowsome.pk
WhatsApp: +92 319 1651703

Provide:

• Full name.
• Order number.
• Product name.
• Reason for the request.
• Clear photos or videos.

Our team will respond within 1–2 working days.

Do not return the product until your request has been approved and return instructions have been provided.

6. Return Shipping Charges

• The customer is responsible for all return shipping charges under the 30-Day Money-Back Guarantee.
• Original delivery charges and return courier charges are non-refundable.
• Glowsome will cover return shipping only if the wrong, damaged, leaked, or defective product was delivered.
• Customers should use a reliable and trackable courier service.

7. Refund Method

Approved refunds will be paid through:

• The original payment method, where possible.
• Bank transfer.
• Easypaisa.
• JazzCash.
• Another agreed payment method.

Cash-on-delivery orders will normally be refunded through bank transfer, Easypaisa, or JazzCash.

8. Refund Processing Time

• Refunds are processed after the returned product has been received and inspected.
• Approved refunds are normally initiated within 5–7 working days.
• Banks and payment providers may require additional processing time.

9. Exchanges

Exchanges are only available for:

• Wrong products.
• Damaged, leaked, or broken products.
• Defective products.

Exchange requests must be submitted within 48 hours of delivery and are subject to stock availability.

We do not offer exchanges for change of mind or personal preference.

10. Order Cancellation

• Orders may be cancelled before dispatch.
• Dispatched orders cannot be cancelled.
• Repeated refusal of cash-on-delivery orders may affect future COD eligibility.

CONTACT INFORMATION

For questions or requests concerning a return, refund, replacement, exchange, or cancellation, contact:

Glowsome Customer Support
Email: info@glowsome.pk
WhatsApp: +92 319 1651703

Please include your order number in all communications so our team can assist you efficiently.