Shipping policy
At Glowsome, we aim to process and deliver every order safely and on time.
Order Confirmation
- After placing an order, you will receive confirmation through WhatsApp or email.
- Cash on Delivery orders may require confirmation before dispatch.
- Orders that cannot be confirmed after multiple attempts may be cancelled.
Order Processing
- Orders are processed within 1–2 working days.
- Orders placed on Sundays or public holidays are processed on the next working day.
- If an item is temporarily unavailable, our team will contact you with an updated timeline.
Delivery Time
We deliver across Pakistan through trusted courier partners.
Estimated delivery times:
- Major cities: 2–4 working days
- Other areas: 3–6 working days
Delivery times may vary due to weather, courier delays, public holidays, remote locations, or other circumstances beyond our control.
| City or Area | Estimated Delivery Time |
|---|---|
| Lahore | 1 working day |
| Sheikhupura, Kasur, Raiwind, Muridke | 1–2 working days |
| Gujranwala, Sialkot, Gujrat, Wazirabad | 2–3 working days |
| Faisalabad, Jaranwala, Chiniot, Toba Tek Singh | 2–3 working days |
| Islamabad | 2–3 working days |
| Rawalpindi | 2–3 working days |
| Multan | 2–3 working days |
| Bahawalpur, Rahim Yar Khan, Bahawalnagar | 3–4 working days |
| Sargodha, Mianwali, Khushab, Bhakkar | 3–4 working days |
| Sahiwal, Okara, Pakpattan | 2–3 working days |
| Jhelum, Chakwal, Attock | 3–4 working days |
| Karachi | 3–4 working days |
| Hyderabad, Jamshoro, Kotri | 3–4 working days |
| Sukkur, Larkana, Khairpur, Nawabshah | 4–5 working days |
| Mirpur Khas, Thatta, Badin | 4–6 working days |
| Peshawar | 3–4 working days |
| Mardan, Nowshera, Charsadda, Swabi | 3–4 working days |
| Abbottabad, Haripur, Mansehra | 3–5 working days |
| Kohat, Bannu, Dera Ismail Khan | 4–6 working days |
| Swat, Mingora, Dir, Chitral | 5–7 working days |
| Quetta | 4–6 working days |
| Hub, Lasbela, Sibi, Khuzdar | 5–7 working days |
| Turbat, Gwadar, Panjgur | 6–8 working days |
| Muzaffarabad, Mirpur AJK, Kotli | 4–6 working days |
| Gilgit, Skardu and other northern areas | 5–8 working days |
| Other major cities | 2–5 working days |
| Small towns and remote areas | 4–8 working days |
Shipping Charges
- Shipping charges are calculated and displayed at checkout.
- Charges may vary depending on the delivery location and order size.
- Promotional shipping discounts may apply from time to time.
Shipping Address
Orders are delivered to the address provided at checkout.
Please make sure your:
- Full name
- Phone number
- City
- Complete address
- Nearby landmark
are correct before placing the order.
Glowsome will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information.
Order Tracking
Once your order is dispatched, tracking details may be shared through WhatsApp, email, or SMS.
Please allow some time for the courier tracking system to update after dispatch.
Delayed or Failed Delivery
Courier delays may occur due to:
- Weather conditions
- Public holidays
- Remote delivery locations
- Incorrect address or contact information
- Customer unavailability
- Courier operational issues
If delivery is unsuccessful, the courier may attempt delivery again or return the parcel to us.
Repeated refusal or failure to receive Cash on Delivery orders may affect future COD eligibility.
Damaged, Wrong or Missing Items
If your order arrives damaged, leaked, incorrect, or incomplete, contact us within 48 hours of delivery.
Please provide your order number along with clear photos or videos of the parcel, product, packaging, and shipping label.
Contact Us
For delivery updates or shipping support:
Email: info@glowsome.pk
WhatsApp: +92 319 1651703
Please include your order number when contacting our support team.
